Refund & Return Policy
At The Bright Bunny, customer satisfaction is our priority, and we are committed to ensuring a smooth shopping experience. Our refund policy complies with applicable Indian consumer protection laws to offer transparency and fairness.
Eligibility for Refunds
We offer refunds only under the following conditions:
The item received is damaged, defective, or not as described.
The item must be in its original packaging, unused, and in the same condition as when you received it.
You must notify us of the issue within 2 business days of receiving the product. Failure to do so within this period may result in rejection of your refund request.
Refunds are not offered for reasons such as change of mind, incorrect selection, or refusal to accept delivery.
Non-Refundable Items
Certain products are not eligible for refunds, including:
Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
Products purchased during clearance or sale promotions unless the item is faulty or defective.
Process for Requesting a Refund
To request a refund, follow these steps:
Email us at business@thebrightbunny.com with your order number, contact details, and a description of the issue.
Include clear photographs of the defective or damaged item as proof of the condition.
Upon receiving your request, our team will verify the issue. If approved, we will arrange for the item to be collected from your location.
Return Shipping
Return shipping charges for damaged or defective products will be borne by us.
However, a standard return shipping fee of INR 250 will be deducted from the refund for products that are deemed returnable but do not fall under "damaged" or "defective" categories.
Refund Approval & Processing Time
Once a return request is submitted, our team will process it within 2 business days. You will receive a confirmation via email, along with detailed instructions on the next steps to ensure a smooth and hassle-free return process.If a refund is delayed, please check with your bank or credit card company first, as it may take some time before your refund is officially posted.
Conditions for Rejected Refunds
We reserve the right to reject refund claims if:
The product shows signs of use or wear.
There is any tampering or unauthorized alteration to the product.
The return request is made after the 2 business days window post-delivery.
Refunds for Failed Orders or Payment Errors
In rare cases where payment is successfully debited but the order fails, a full refund will be initiated, which will be credited back to your original payment method within 7-10 business days.
No Refund for COD Orders
Please note that we do not offer refunds for Cash on Delivery (COD) orders. If your COD order is defective or damaged, we will arrange for a replacement or store credit, not a cash refund.
Final Decision
All refunds are subject to inspection and approval by The Bright Bunny's team. Our decision on refunds is final and binding.
If you have any questions or need further clarification about our refund policy, please contact our customer support at business@thebrightbunny.com.
This policy ensures compliance with Indian consumer protection regulations, safeguarding both our customers and our business.
Upon receiving your request, our team will verify the issue. If approved, we will arrange for the item to be collected from your location.