Once your order has been placed, you will receive a confirmation email at the email address you used during checkout. This email will include all the necessary details about your purchase, including a link to track your order. Simply click on the "Track My Order" button in the email, and it will direct you to a page where you can see the current status of
your shipment.

You can follow your package in real time, including updates on when it has been processed, shipped, and delivered. If you have any trouble tracking your order or didn’t receive the confirmation email, feel free to reach out to our customer support for assistance. We're here to help make sure your order arrives smoothly!

At The Bright Bunny, we offer a range of payment options to suit your convenience. We accept all major credit and debit cards, including Visa, MasterCard, American Express, and RuPay. For those who prefer digital payments, we support UPI transactions through popular apps such as PhonePe and Google Pay (GPay), as well as Netbanking for secure and seamless transactions.

If you opt for a prepaid method like UPI, Netbanking, or RuPay, you'll enjoy a 5% discount on your order. We also offer Cash on Delivery (COD) for your convenience, but please note that COD orders do not receive any
additional discounts.

At The Bright Bunny, we do not accept returns once an order has been placed and delivered. However, if you receive a damaged or defective product, we’re committed to resolving the issue. In such cases, please contact our customer support team right away. We will guide you through the process of assessing the damage and, once verified, arrange for a replacement or refund.

Please note that for returns involving damaged goods, return shipping costs will be charged at a flat rate of INR 250. This fee helps cover the shipping and handling costs. We strive to make this process as smooth and fair as possible for our customers

Once you’ve completed your purchase at The Bright Bunny, you’ll receive a confirmation email at your registered email address. This email serves as a receipt and confirmation that your order has been successfully placed. It will include details of your purchase, order number, and an estimated delivery time.

If, in rare cases, the payment is deducted but you do not receive a confirmation email or the order isn’t placed, don’t worry! We’ll ensure the issue is resolved. Simply reach out to our customer support team, and we will process a refund, which will be credited back to you within 7-10 business days. Your satisfaction and peace of mind are important to us.

At The Bright Bunny, we strive to ensure that your order reaches you as quickly as possible. Generally, you can expect your package to arrive within 3-7 business days, depending on your location. However, due to increased demand or if you live in a remote area of India, there may be occasional delays.

To help you plan better, we offer a shipping/delivery period estimator on our website. Simply input your location to get an estimated delivery time for your order. Rest assured, we're working hard to get your order to you promptly, and you can always track your shipment through the tracking link provided in your confirmation email.

At The Bright Bunny, we understand that sometimes plans change. You can cancel or modify your order within 60 minutes of placing it. After this 60-minute window, or if your order has already been shipped, cancellations and modifications are no longer possible.

If you need to make changes—whether it's adjusting the delivery address, modifying the order details, or canceling—it’s best to act quickly. Once the 60-minute window has passed or the order is on its way, we won’t be able to accommodate further changes. Please contact our customer support team if you have any questions or need assistance with your order.

Yes, The Bright Bunny offers a range of discounts and promotions to make your shopping experience even more enjoyable. We provide a 5% discount on all prepaid orders, giving you a little extra incentive to pay in advance.

Additionally, we run special festive discounts during festivals and holidays. Keep an eye on our website and subscribe to our newsletter to stay updated on our latest promotions and festive offers!

If you need assistance or have any questions, our customer support team is ready to help! You can contact us by emailing business@thebrightbunny.com.

We aim to respond to all inquiries within 24 to 72 hours. Whether you have questions about your order, need help with a return, or require more information about our products, feel free to reach out. Your satisfaction is important to us, and we’re here to provide you with the support you need!

If your item arrives damaged or defective, please reach out to us right away so we can resolve the issue promptly. You can contact our customer support team at business@thebrightbunny.com.

When you email us, please include clear images of the damaged or defective item, along with your phone number and a brief description of the issue. This information will help our team assist you more efficiently. We aim to respond to all inquiries within 24 to 72 hours and will work with you to arrange a replacement or refund based on the circumstances. Your satisfaction is our top priority!

At The Bright Bunny, we currently do not offer an exchange policy for items once they have been purchased. We understand that this may be an inconvenience, and we recommend carefully reviewing your order before completing your purchase.

If you receive a damaged or defective item, please contact our customer support team at business@thebrightbunny.com. We will guide you through the process for a resolution, which may include a replacement or refund, depending on the situation. Your satisfaction is important to us, and we’re here to help ensure a positive shopping experience!

At this time, The Bright Bunny does not offer gift cards. However, we are excited to announce that we will be introducing them soon! Gift cards will be a perfect way to share the joy of high-quality toys with friends and family, allowing them to choose their favorite items from our collection.

Stay tuned for updates, and be sure to check our website regularly for the latest news on gift card availability!

Signing up for our newsletter is easy! Simply visit thebrightbunny.com/subscribe to join our mailing list. By subscribing, you’ll receive the latest updates on new products, exclusive promotions, and festive discounts straight to your inbox.

Stay in the loop with all things The Bright Bunny and be the first to know about special offers and upcoming events. We look forward to having you as part of our community!

Applying a discount code is simple! During the checkout process on our website, you will find a designated field labeled "Discount Code" or "Promo Code."

Just enter your code in that field and click"Apply" to see the discount reflected in your order total. Make sure to enter the code exactly as it appears, as they are case-sensitive. If you encounter any issues or the code doesn’t seem to work, please double-check its
validity or reach out to our customer support team for assistance. Enjoy your savings at The Bright Bunny!